Exchanges & Refunds

Exchanges & Refunds

At Camp Comfort Tees, your satisfaction is our top priority. We understand that sometimes things don’t work out as planned, and we’re here to help. Whether you need to exchange an item or request a refund, our process is straightforward and hassle-free. Please read the details below to understand our policies and how to proceed.

Exchange Policy

If you need to exchange an item for a different size, color, or style, we’re happy to help. Follow these simple steps to initiate an exchange:

  1. Contact Us: Email us at support@campcomforttees.com within 30 days of receiving your order. Please include your order number and details about the item you wish to exchange.
  2. Prepare Your Item: Ensure the item is in its original condition, unworn, unwashed, and with all tags attached.
  3. Ship It Back: We will provide you with a return shipping label. Use this label to send the item back to us.
  4. Receive Your Exchange: Once we receive and inspect your returned item, we will process your exchange and ship the new item to you. We will notify you via email once your exchange has been processed and shipped.

Refund Policy

If you are not completely satisfied with your purchase and wish to return it for a refund, please follow these steps:

  1. Contact Us: Email us at support@campcomforttees.com within 30 days of receiving your order. Please include your order number and reason for the return.
  2. Prepare Your Item: Ensure the item is in its original condition, unworn, unwashed, and with all tags attached.
  3. Ship It Back: We will provide you with a return shipping label. Use this label to send the item back to us.
  4. Receive Your Refund: Once we receive and inspect your returned item, we will process your refund. Refunds will be issued to the original payment method within 5-7 business days. We will notify you via email once your refund has been processed.

Important Information

  • Return Shipping: We offer free return shipping for exchanges and refunds within the United States. For international returns, the customer is responsible for return shipping costs.
  • Final Sale Items: Please note that items marked as final sale are not eligible for exchanges or refunds.
  • Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately at support@campcomforttees.com with a photo of the damage or defect. We will work with you to resolve the issue promptly.

FAQs

  • Can I return or exchange an item after 30 days?

    • Unfortunately, we cannot accept returns or exchanges after the 30-day period. Please ensure you contact us within this timeframe.

  • How long does it take to process an exchange or refund?

    • Once we receive your returned item, we aim to process exchanges and refunds within 5-7 business days. You will be notified via email once your exchange or refund has been processed.

  • What if I receive the wrong item?

    • If you receive an incorrect item, please contact us at customerservice@campcomforttees.com with your order number and details about the wrong item. We will arrange for the correct item to be sent to you.

Contact Us

If you have any questions or need further assistance with exchanges and refunds, please contact our customer service team at customerservice@campcomforttees.com.

Thank you for choosing Camp Comfort Tees. We appreciate your business and are committed to ensuring your satisfaction.